The Impact of Brother Printer Status Says Offline on Productivity

The ‘Offline’ status on Brother printers can arise from various factors, but fortunately, the majority of these problems can be resolved with a few straightforward steps.”

Simple Ways to Resolve Brother Printer Is Offline Problems

Solution 1- Check & set as the default option- 

• Open the Run box and Type “control” and press “OK.”

• Click on “Devices and Printers.” If you can’t find this option, click on “Hardware and Sound.”

• Choose the properties of the Brother printer, Right-click on it and select “Set as Default.”

• Your printer is now set as Default Printer.

You should now notice a green checkmark on the Brother printer properties. Feel free to give a print command again. Let’s check if the Brother printer is back online or still displaying as paused or offline.

Solution 2 – Uncheck use printer offline option

• Open “Devices and Printers” in the “Control Panel” as described in method 1.
• Right-click on the Brother printer you’re using and choose “See what’s printing.”

• In the window that appears, click on “Printer” and then select “Open As Administrator.”

• Click on “Printer” again. If you see “Pause Printing” and “Use Printer Offline” are checked, uncheck these items.

• Close the window and check if your printer is back online. If the printer keeps going offline, proceed with the next steps.

Solution 3 – Cancel all printer jobs to fix Brother printer shows offline

• Open the Control Panel from the Run Dialog Box.
• Click on the “Devices and Printers” option.
• In the window that appears, click on the printer, and then click on “Cancel All Documents.”

• Confirm your action by clicking “Yes.”

• Close the window and check if your printer returns to normal functioning.

Solution 4 -Update printer firmware

• Go to Brother official software download website. Search the product you are using.

• On the Downloads page of your printing device, select the operating system version you are using and hit Search.

• Scroll down to find Firmware section, and select Firmware Update Tool.

• Hit Agree to the EULA and Download button at the bottom.

• After the download is completed, open the file and double click on it to install.
• Once you click on the installed software other security windows may appear click “Run” to Proceed.
• Choose your model from the list and click continue.

• Update will require some date about your printer click to agree button and follow the further instruction to update your printer firmware.

Solution 5 – Clear Print Queue Job and Restart Spooler 

To do so, follow the steps given below:

• Shut down all the printing-related programs. Enter Services in the Search box. Select the Services app.

• In the services window search for Printer Spooler Service. Right-click on it and select the Stop option.

• Open File Explorer and navigate to C:\Windows\System32\spool\PRINTERS.

• In the “PRINTERS” folder, delete all files. Note: Administrative privileges may be required to perform this action.

• Again open the Services Window and right-click on Printer Spooler. This time click on the Start button to restart the service.

Check if the Brother printer get back online now.

Solution 6 – Update Printer Drivers

• Enter “Device Manager” in the Windows search box and select the top option that appears.

• Expand the “Print Queues” option, then select the specific Brother printer.
• Right-click on the Brother printer and choose the “Update Driver” option.

• Click on “Search automatically for drivers” and follow the on-screen prompts to complete the process.

Here’s the guide to fix Brother Printer Offline on Mac

Solution 1- Resetting’s and Reconnecting Printer

• Disconnect the printer cable from your MacBook and turn off your printer for more than 10 seconds.
• Reboot your MacBook Pro.
• Turn on your printer and reconnect it to your MacBook Pro.
• Check if your printer status still shows as offline. If it does, try the method below.

Solution 2- Reset Printer Using System Preference on MAC

• Click on the Apple Icon located on the top menu > Select System Preferences.

• Click on Printers & Scanners.

• Access the option by using the Trackpad with two fingers > Click on Reset printer system.

Solution 3 – Check if You Have the Right Brother Printer Driver Installed

Drivers are essential for a printer to function properly. Even with renowned brands like Brother, ensure you’ve installed the correct driver to prevent the printer from going offline on your Mac device.

• Open the Apple Menu, go to System Preferences, and click on Print & Scan or Printers & Scanners.

• In the Printers section, select your Brother printer.
• Verify the printer driver by checking the information next to ‘Kind.’

If the printer driver is set as AirPrint, follow these steps to add the CUPS driver to your Mac:

• Launch the Apple Menu, click on System Preferences, and select Print & Scan or Printers & Scanners.

• Click on the ‘Add’ (+) button.
• At the top of the dialog box, click on the Default icon.

• Choose your Brother printer from the list.
• Ensure that you have selected ‘XXXXXXX + CUPS’ in the Use list, where XXXXXXX is the model name.
• Click on ‘Add’ to add your printer to the Printers section.
• Once done, exit the ‘Apple Menu’ by clicking on ‘Quit System Preferences.’

Conclusion

Resolving Brother printer offline issues on Windows 10/11 and Mac involves a series of troubleshooting steps, including checking connections, setting the printer as default, updating drivers, and resetting the printing system on Mac.