How To Fix HP Scanner Not Working Issue?

If your HP scanner is not working, don’t worry. This is a common scanner problem and you can fix it quickly and easily.

Why is my HP scanner not working?

The HP scanner not working issues include scanner won’t scan, scanner not detected by your computer, or errors pop up when you’re using your scanner, etc.

The causes for these problems are various and sometimes hard to identify. As you can imagine, the connection problem can prevent your scanner from connecting to the computer, and the software and services problem in your computer are the possible reasons for this issue.

But don’t worry. We’ll help you fix scanner not working on HP.

How to fix HP scanner not working

Here are solutions that have helped people resolve the same issue. You don’t need to try them all; just work your way down the list.

Fix 1: Check the connection issue

To use your scanner, you need to make sure that your scanner is powered on in the first place.

Then you should check the connection issue. If you’re using a USB scanner, check the USB ports and USB cables to ensure it works properly. While you’re using a network scanner, ensure your computer has a good Internet connection, and your scanner connects to your computer under the Internet. In addition, if you’re using VPN in your computer, try disconnecting VPN from your computer and scanning again.

If you’ve checked the above steps and your HP scanner still doesn’t work, don’t worry. There is something else to try.

Fix 2: Enable Windows Image Acquisition (WIA) service and associated services

Windows Image Acquisition (WIA) is a Microsoft model that allows graphics software to communicate with imaging hardware such as scanner and cameras. So you should enable WIA service in your computer if your scanner stops working. Here’s what you need to do:

1. On your keyboard, press the Windows logo key and R at the same time to invoke the Run box.
2. Type services.msc and click OK.
   
3. Scroll down and double click Windows Image Acquisition (WIA).
4. In the popup pane, ensure the Startup type is set Automatic, and the Service status is Running.If the Service status is already Running, click Stop to stop the service, then click Start to re-enable the service.
5. Click Apply and OK to save the changes.

Then restart your computer. Try to use your HP scanner again and see if it works now.

If your HP scanner issue still persists, follow these steps to enable some more services:

1. On your keyboard, press the Windows logo key and R at the same time to invoke the Run box.
2. Type services.msc and click OK.
   
3. Ensure these services are set to Automatic and the Service status is Running.
   • Remote Procedure Call RPC
   • DCOM Server Process Launcher
   • RPC Endpoint Mapper
   • Shell Hardware Detection
     INFORMATION:
     The Windows Image Acquisition (WIA) service is dependent upon the Shell Hardware Detection Service, while the Shell Hardware Detection Service is dependent upon these services: Remote Procedure Call RPC, DCOM Server Process Launcher, and RPC Endpoint Mapper.
4. Save the changes and try your scanner again to see if it works.

Fix 3: Troubleshoot hardware problems

It’s possible that there’s something wrong with your scanner, so run a troubleshooter in your computer to fix the issue.

1. Type cmd in the Windows Search bar and select Run as administrator.
   
2. Copy & paste the following command line into the Command Prompt window and press Enter.msdt.exe -id DeviceDiagnostic
3. Click Next in the popped-up window and the troubleshooter will start detecting hardware problems automatically.
   
4. Follow the on-screen instructions to finish the troubleshoot and fix the detected issue.

After that, try your scanner again and see if it’s working properly.

Fix 4: Run System File Checker

System File Checker (SFC) is a built-in Windows feature that scans corrupted system files and repairs it automatically.

Your HP scanning is not working because of some corrupted system files, so you can try SFC to fix the problem.

1. Type cmd in the search box, right click Command Prompt and select Run as administrator.
   
2. In Command Prompt, type the following command, then press Enter.sfc /scannow
3. Then wait for Verification 100% complete. This can take a while.
4. Once complete, Type exit in Command Prompt and press Enter to close the window.
   

Restart your computer and see if your scanner begins to work.

So there you have it – Five effective methods to fix HP scanner not working. Hope this post comes in handy and resolve your problem.